John works at Enterprise. On the outside, you might see him as someone doing a normal job at a car rental place. But there’s a lot more beneath the surface — not least the fact that he’s a twin, and that his twin sister is not just family, but his best friend. Their bond runs deep; they share laughs, memories, and when times are hard, they lean on each other.
I met John under circumstances I didn’t expect. Life sometimes knocks you sideways: mine came in the form of a hit-and-run accident. Then add to that, I had my twin sons with me — and no double stroller. It’s already overwhelming when things go wrong. But John saw the moment not as someone else’s problem, but as something he could help with.
He went above and beyond. First, he offered help with my rental. He didn’t make me jump through long chains of “corporate policy” or push me aside saying “that’s not my job.” He treated me like a person in need. Then, seeing me struggle with one of my babies because I couldn’t manage without the double stroller, John didn’t just offer reassurances: he lifted one of my twin sons in his arms. Held him. Let him settle. Let me catch my breath.
In that moment, John became more than someone who does a job. He became someone who lifts a burden for strangers, someone who steps into someone else’s mess without being asked, someone whose heart shows in action.
I walked away thinking: we need more people like John. People who understand that kindness isn’t about big gestures always — sometimes it’s about noticing what someone else is struggling with, and choosing to make that burden lighter. People who, in the small details, show compassion.
John’s story is a reminder that even in places that can feel transactional — customer service, corporate settings, daily errands — humanity matters. The world needs more “Johns.” More people who see the humanity in others, who do what feels right even when no one is watching, who care enough to make someone feel supported when they are most vulnerable.
So here’s my hope: that more of us pause when we see someone overwhelmed. That we lend a hand. Hold their child. Share a moment of kindness. Because it doesn’t cost much, but it can mean everything.