Dear Jo,
I don’t know if you remember me, but I will never forget you. Sometimes in life, it’s not grand gestures or dramatic events that stay with us—it’s the quiet moments, the fleeting encounters, the simple kindness of a stranger that becomes etched in memory forever.
On that day, I was just another customer. I walked into Best & Less with my own worries, my own distractions, barely aware of the world around me. Shopping was supposed to be routine, something ordinary, but what I found instead was a moment of connection that made the world feel brighter.
When you served me, you didn’t just scan items or process a sale. You greeted me with a warmth that felt genuine, not forced. There was something in the way you smiled, the way your eyes carried a softness that instantly put me at ease. In a world that often feels rushed and indifferent, you paused long enough to make me feel seen.
I noticed the way you spoke—not hurried, not mechanical, but kind and attentive, as if I wasn’t just another face in line but someone who mattered in that moment. That small detail made a world of difference. I realized then how rare it is to meet someone who carries their beauty not only on the outside but in their energy, in the way they treat others.
Perhaps you thought you were simply doing your job. But what you gave me was much more than that. You offered a reminder of humanity’s goodness. You turned an ordinary transaction into an extraordinary memory, a gift wrapped in simplicity.
It wasn’t just about the purchase. It was about the unspoken reminder that kindness still exists, that even in the busiest corners of life, there are people like you who radiate light. That’s why I felt compelled to write this letter.
You may never know the full weight of the impact you made that day. Maybe countless others have felt it too—the quiet reassurance of your presence, the gentle reminder that beauty isn’t only skin deep but is found in compassion, patience, and authenticity.
So, Jo, thank you. Thank you for reminding me that even in the most unexpected places, there are angels in plain clothes, standing behind counters, offering more than they realize. Thank you for turning a simple trip to Best & Less into something that I carry with me long after.
I hope life rewards you with the same kindness you show to others. And if this letter ever finds its way to you, know this: you made a difference, and that difference still matters.
With gratitude,
A Customer Who Won’t Forget You